:root{--navy:#0E1A2B;--navy2:#16263D;--teal:#0B7A75;--teal2:#E3F3F1;--bg:#F5F7FA;--card:#fff;--tx:#14202E;--mu:#6B7A8C;--bd:#E2E8EF;--ok:#1E8E5A;--warn:#C77D0A;--err:#C0392B}
*{box-sizing:border-box}body{margin:0;font-family:Manrope,system-ui,sans-serif;background:var(--bg);color:var(--tx);font-size:14px}
button,input,select,textarea{font:inherit;color:inherit}
.login{min-height:100vh;display:grid;place-items:center;background:var(--navy)}
.login form{background:#fff;padding:32px;border-radius:14px;width:340px;display:grid;gap:12px}
.login h1{margin:0 0 4px;font-size:20px}
label{display:grid;gap:4px;font-weight:600;font-size:12px;color:var(--mu)}
input,select,textarea{border:1px solid var(--bd);border-radius:8px;padding:9px 10px;background:#fff;width:100%}
textarea{min-height:80px;resize:vertical}
.btn{background:var(--teal);color:#fff;border:0;border-radius:8px;padding:9px 16px;font-weight:700;cursor:pointer}
.btn.sec{background:#fff;color:var(--tx);border:1px solid var(--bd)}.btn.del{background:#fff;color:var(--err);border:1px solid var(--bd)}
.err{color:var(--err);font-size:13px;min-height:16px}
.shell{display:grid;grid-template-columns:230px 1fr;min-height:100vh}
.side{background:var(--navy);color:#fff;padding:20px 14px;display:flex;flex-direction:column;gap:6px}
.brand{padding:4px 10px 18px}.brand b{font-size:18px;display:block}.brand span{color:#9FB0C6;font-size:12px}
.side a{color:#C9D4E3;padding:10px 12px;border-radius:8px;cursor:pointer;font-weight:600;text-decoration:none}
.side a.on{background:var(--navy2);color:#fff}.side .sp{flex:1}.side .who{font-size:12px;color:#9FB0C6;padding:8px 12px;word-break:break-all}
main{padding:28px 32px;max-width:1100px;width:100%}
h2{margin:0 0 18px;font-size:22px}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px}
.card{background:var(--card);border:1px solid var(--bd);border-radius:12px;padding:16px}
.kpi b{display:block;font-size:28px}.kpi span{color:var(--mu);font-size:12px;font-weight:600}
table{width:100%;border-collapse:collapse}th{text-align:left;color:var(--mu);font-size:12px;padding:8px}td{padding:10px 8px;border-top:1px solid var(--bd);vertical-align:top}
.tag{display:inline-block;padding:2px 9px;border-radius:99px;font-size:12px;font-weight:700;background:var(--teal2);color:var(--teal)}
.tag.pasada{background:#E8EEFB;color:#3556B0}.tag.recado{background:#FFF1DA;color:var(--warn)}.tag.sin_atender{background:#FBE6E3;color:var(--err)}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.grow{flex:1}.mt{margin-top:16px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.chk{display:flex;gap:8px;align-items:center;font-weight:500;font-size:14px;color:var(--tx)}.chk input{width:auto}
.muted{color:var(--mu)}.ok{color:var(--ok);font-weight:700}
@media(max-width:800px){.shell{grid-template-columns:1fr}.side{flex-direction:row;flex-wrap:wrap}.kpis{grid-template-columns:1fr 1fr}.grid2{grid-template-columns:1fr}main{padding:18px}}
.voces{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:8px;margin-top:6px}
.vozb{border:1px solid var(--bd);background:#fff;border-radius:10px;padding:10px;text-align:left;cursor:pointer;display:grid;gap:2px}
.vozb b{text-transform:capitalize}.vozb span{color:var(--mu);font-size:12px}.vozb small{color:var(--teal);font-weight:700}
.vozb.on{border-color:var(--teal);background:var(--teal2)}
.side select.lang{background:var(--navy2);color:#fff;border-color:#2A3C56;margin:0 4px 6px}